Refunds/Exchanges:
REGULAR PRICE ITEMS: Refund or Exchange of UNWORN product gladly accepted within 14 days of online purchase accompanied with original sales receipt.
** ALL SALE
ITEMS GREATER THAN 20% OFF CAN BE EXCHANGED OR ISSUED A STORE CREDIT ONLY **
Upon receipt
of your package if the item did not fit, please contact us before the end of 14
days at 1-866-956-2272 for return/exchange.
Return Shipping Policy:
Returned merchandise may be shipped back to Traxx Footwear at the customer's expense. Returns/ exchanges must be unworn and in its original box; the original shoebox must be undamaged to qualify for a return (we realize that damage to the box may occur in shipping but please make an effort to protect the box and do not apply tape directly to it).
There will be a $5 re-boxing fee applied to returns that do not wrap the box in an effort to keep it in re-sellable condition.
United States Return Procedure:
If you wish to return your item(s) please follow this international return protocol to avoid incurring duties.
Any duties incurred as a result of not following this protocol will be charged to the customer.
Please ship using USPS (United States Postal Service). Note: Fedex
and UPS will charge duties.
Canadian
goods returned for refund or exchange after a commercial sale are exempt from
duties and taxes.
To effectively identify and facilitate the processing of such items it is important that the shipper identify the items as "Canadian Goods Returned" on the CN22/CN23, alongside the merchandise description.
Please ask the service agent at USPS to help you fill out the customs return form if you have any doubts on how to properly label the return.
For return, contact us before the end of 14 days at Tel: 306.956.2272 or Toll Free: 1.866.956.2272 (Canada Wide).
The
customer is responsible for all return shipping charges.
Credit card returns may take up to 4-6 business days to appear on billing statement. Please contact your credit card issuer if you require refund information.
Returns Address:
Traxx Footwear
Grosvenor Park Shopping Center
2105 8th St E. #23
Saskatoon, SK S7H 0T8
1-866-956-2272
[email protected]
All prices quoted in CAD.
For further information on shipping practices please consult Canada Post shipping guide at https://www.canadapost.ca/web/en/pages/parcelscon/default.page