Canada: Free Shipping Orders $150+ before tax


Standard (Canada Post expedited ground service): $14.95 on all orders $149.99 or less
Purolator: $44.95

Pick-up In Store: FREE!

United States:

Standard (Canada Post/ USPS): $29.95 
* Shipping options for all other countries will be displayed at checkout.

 All prices quoted in CAD.



Refund/ Exchange:

Regular-priced items are eligible for a refund or exchange within a 14-days ofpurchase, provided they remain unworn and are returned with the original sales receipt.

** SALE Items GREATER THAN 20% OFF Regular Price May be EXCHANGED OR ISSUED A STORE CREDIT **

Warranty against manufacturer defects within 6 months of original purchase with original sales receipt.




Online Return Policy:

Returns/ exchanges must be unworn in new condition with original shoe box. 


To be eligible for a return, the original shoebox must remain intact. While we understand that the box may sustain damage during shipping, we ask that you take measures to safeguard it. Please refrain from affixing labels or tape directly onto the shoebox.

$5 re-boxing fee will be applied to returns that do not wrap the box in an effort to keep it in re-sellable condition.

Please contact us before the end of 14 days of the package being recieved 1-866-956-2272 for return/ exchange/ or store credit.  
For return, please contact us before the end of 14 days of the package being recieved with reason for return. 
Tel:  306.956.2272   Toll Free: 1.866.956.2272 (Canada Wide)   Email: info@traxxfootwear.com

NOTE: Item(s) for return must be shipped back within 14 days of pick-up or delivery. 
All returns and exchanges are at the expense of the customer.

Once we receive your item for return, exchange, or store credit, we will process it promptly and contact you via email.
Please note that credit card refunds may take 4-6 business days to reflect on your billing statement. For further information regarding refunds, kindly contact your credit card issuer.

For further information on shipping practices please consult Canada Post shipping guide link below: 
https://www.canadapost.ca/web/en/pages/parcelscon/default.page



 

United States Return Procedure:

To return your item(s), please adhere to the international return guidelines to prevent any duties. Should you not comply with these guidelines, any duties incurred will be the responsibility of the customer.

Ship using USPS (United States Postal Service). Note: Fedex and UPS will charge duties.

Canadian goods returned for refund or exchange after a commercial sale are exempt from duties and taxes. To effectively identify and facilitate the processing of such items it is important that the shipper identify the items as "Repair/Warranty" on the CN22/CN23, alongside the merchandise description.  Assign a customs value of $5/item.

Please ask the service agent at USPS to help you fill out the customs return form if you have any doubts on how to properly label the return.